If your order has not been shipped yet, we may be able to help modify or cancel it. Please contact us as soon as possible at support@bricksewer.com. Once the order has been shipped, changes are unfortunately not possible.

Most orders are currently shipped from our US warehouse, and we ship worldwide. We are also building our European warehouse, which will allow us to provide faster and more convenient shipping for customers in Europe in the near future. Stay tuned!

Yes, we ship worldwide. Please note that international shipping fees and possible import taxes are the responsibility of the customer.

We aim to ship all orders within 24 hours after purchase.Once shipped, delivery typically takes around 2 weeks depending on your location. Please note that shipping times may be affected by holidays, customs processing, or other unforeseen circumstances beyond our control.

Factory Stock means the product ships directly from the brand's official manufacturer rather than from our US warehouse. These are typically products that are rare or unavailable in the US or brand-new releases that haven't yet been allocated to local warehouses. Shipping takes longer (7–20 business days) but you get the authentic product straight from the source at factory-direct pricing.

If you find any missing or damaged parts, please fill out our replacement request form here:https://bricksewer.com/pages/replacement Our team will review your request and arrange the replacement parts as soon as possible.

You can contact us anytime at: support@bricksewer.com. Our support team will respond as soon as possible.

Yes! We love collaborating with creators and collectors in the brick community. If you're interested in working with us, feel free to reach out via email: support@bricksewer.com